Shipping, Cancellation
and Refund Policy

Issued by

SAZE (SMC-PVT) LTD., trading as EVRENA

Applies to

evrena.thesaze.com and the EVRENA mobile application

Effective

6 September 2026

This policy sets out the conditions on which orders placed through the EVRENA Platform are shipped, cancelled, returned, exchanged and refunded. It applies alongside our Terms and Conditions.

Shipping

The Company fulfils orders within Pakistan only. International shipping is not offered, and orders cannot be placed for delivery to an address outside Pakistan. All prices are quoted and charged in Pakistani Rupees (PKR).

Goods are despatched and delivered by the Vendor from whom they are purchased, and not by the Company. The Company handles the order and the payment; the Vendor handles despatch and delivery.

The Company does not carry goods and does not itself give a delivery date. The expected delivery period for an order is the one stated by the Vendor on acceptance, and any question about the progress of a delivery is a matter for that Vendor. Delivery charges, where applicable, are set by the Vendor and shown before an order is confirmed. Risk in the goods passes on delivery.

Cancellation before delivery

An order may be cancelled by the Buyer at any time before the Vendor accepts it. Cancellation is effected through the order screen in the application. An order may contain items from more than one Vendor, and each item may be cancelled individually; cancelling one item does not affect the remainder of the order.

Once a Vendor has accepted an item it is prepared for dispatch and can no longer be cancelled through the application. A Buyer who wishes to stop such an item should contact the Company immediately at info.evrena@gmail.com or 0321-2228976. The Company will refer the request to the Vendor, but cannot guarantee that dispatch will be prevented.

Where an order paid online is cancelled, the amount attributable to the cancelled item is refunded in accordance with the Refunds section below.

Orders a Vendor cannot fulfil

A Vendor may reject an order or an individual item, for example where stock is unavailable. Where payment was made online, the amount attributable to the rejected item is refunded in full. No action is required from the Buyer.

Returns and exchanges after delivery

Where an item is delivered damaged, faulty, or materially different from its listing, the Buyer must notify the Company at info.evrena@gmail.com or 0321-2228976 within three (3) days of delivery, quoting the order number and enclosing photographs of the item.

The Company does not itself assess, adjudicate or settle post-delivery claims. Upon receiving a notification the Company will refer the matter to the Vendor concerned within two (2) working days, and the Vendor is responsible for determining and settling it, whether by replacement, exchange, return or refund, in accordance with its own terms of sale and applicable law.

Where a return or exchange is agreed between the Buyer and the Vendor, the item must be returned unused and in its original packaging. Responsibility for the cost of return shipping is a matter to be settled between the Vendor and the Buyer.

Goods that are not defective and have been used, altered or damaged after delivery are not returnable.

Refunds and turnaround times

Refunds are issued to the original payment method through Safepay, the Company's payment processor. A refund cannot be redirected to a different card, wallet or account.

The period required for a refunded amount to appear on a statement is determined by the issuing bank or card issuer and lies outside the Company's control.

Where an order is placed on a cash-on-delivery basis and is cancelled before dispatch, no payment will have been taken and no refund accordingly arises.

Vendor subscriptions

Vendors may cancel a subscription at any time. Cancellation stops future renewals; the plan and its credits remain available until the end of the period already paid for.

Monthly subscription fees already charged are non-refundable, in whole or in part, including where a subscription is cancelled part-way through a billing period. Where a Vendor upgrades mid-cycle, only the prorated difference for the remainder of that cycle is payable.

Complaints

A Buyer or Vendor dissatisfied with how a cancellation, return or refund has been handled may raise a complaint under our Complaints Handling Mechanism. Nothing in this policy limits any right available under the consumer protection laws of Pakistan.

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